Return & Refund Policy 

• The Indoor Golf Shop offers a 30-day hassle-free return and exchange policy. Customers may return items for any reason within 30 days of receiving the product.

• Customers are responsible for return shipping costs when sending items back.

• A 15% restocking fee is applied to all approved returns.

• Returned items must be in original, like-new condition, including original packaging and all accessories.

• To initiate a return, customers must contact customer service first to obtain a return authorization number and follow the provided return instructions.

Summary:
The Indoor Golf Shop allows returns within 30 days, with customer-paid return shipping and a 15% restocking fee, provided the item is returned in original condition.

Shipping Policy 

• Free Shipping in the Lower 48: All orders shipped to the lower 48 continental United States are shipped free of charge, unless otherwise stated on the product page.

• International & Outside Continental US: Customers located outside the lower 48 states must contact The Indoor Golf Shop for shipping availability and pricing.

• Order Processing Times: Most products ship within 24–48 business hours, with many orders arriving in 3–5 business days. Shipping times may vary depending on the product.

• Lead Times for Made-to-Order Items: Custom, built-to-order, or in-house manufactured products (such as simulator enclosures, flooring, or golf mats) may require 14–20 business days or longer before shipping.

• Shipping Confirmation: Customers receive a shipping confirmation email with tracking information once their order has shipped.

• Separate Shipments: Large or bundled orders may ship in multiple packages and arrive at different times.

• Insured Shipments: All shipments are fully insured against loss or damage during transit.

Summary:
Orders shipped within the lower 48 U.S. qualify for free shipping. Most items ship quickly, while custom or made-to-order products may require extended lead times. Tracking information is provided once the order is dispatched.